Return and Exchange Policy
Returns and exchanges can only be authorized within 30 days of original purchase date.
Refunds can only be issued for returned items that are only defective products.
All returns and exchanges must be authorized by MagicWall’s representative and must have a Returned Merchandise Authorization number (RMA #).
RMA #s will only be granted to the original purchaser.
Orders returned without an RMA # will be charged a Research and Restocking fee of 40%.
RMA #s are valid for thirty (30) business days from the date of authorization, and the product must be sent back to MagicWall within that time frame.
Only one RMA # will be issued per item, and items that have been exchanged cannot be returned.
Decals that are folded up or cut apart when sent back will not be accepted.
A 15% restocking fee will be assessed on all returned orders received within 7 business days of RMA # issue date. A 25% restocking fee will be assessed on all returned orders received within 8-30 business days of RMA # issue date. Orders received after 30 business days of RMA # issue date will not be processed.
Customers who return items that originally qualified for free shipping will receive a credit minus the above-outlined restocking fee and minus the initial cost of shipping for that item.
If a exchange is authorized, the customer is responsible for the shipping costs of the replacement decal. Please note that you are responsible for all shipping\tax\duty costs.
All return shipping must be paid for by the customer.
All returns and exchanges must be shipped back using a trackable and insured shipping method such as Canada Post, UPS or FedEx to MagicWall.
If returned items are sent to us are not received, MagicWall cannot be held responsible and the return will not be processed.
Not applicable to custom orders, personalized items, color samples or test decal sample packs, including but not limited to custom sizes, custom colors, custom text, names, logos, monograms, and signs.
Decals that do not adhere to textured walls and unfit surfaces (including but not limited to surfaces containing moisture, texture, sand or grit) are not eligible for returns or exchanges. MagicWall offers decal test samples for our customers' convenience to make sure surfaces are okay for application.
Decals damaged during installation cannot be returned. A replacement decal may be ordered at a discount at the discretion of MagicWall.
If a package is returned to MagicWall after 3 delivery attempts were made by UPS and the customer requests to cancel the order, a 25% cancellation/restocking fee will apply.
If a package is refused by the customer and is returned to MagicWall, the customer will be responsible for all freight and/or shipping costs incurred.
Any package that is returned to MagicWall by way of the customer refusing it, provided it is not a custom order, will incur all above fees and will be treated as a return without an RMA #. Again, custom orders do not qualify for returns or exchanges. If a custom item is refused, a credit will NOT be processed.
If an item is missing a piece, the piece missing may be replaced at the discretion of MagicWall.
No exceptions will be made to these policies.