We usually ship merchandise within 1 week, most in 3 business days or less.
We are based out of Markham, Ontario in Canada, and we ship exclusively through Canada Post.
If your order comes back 'return to sender', we will either refund the cost of the item minus shipping and the restocking fee, or you can pay to have it re-shipped.
We cannot guarantee specific delivery dates (we don't control the post office... yet), and we do not offer refunds for shipping fees if packages are delivered later than expected.
If you're in a hurry to receive an order, please leave a message when you place an order and we'll do our best to get it shipped off ASAP!
Question: How long does it take for me to receive my order?
Answer: Shipments within North America are sent by Expedited Parcel with a tracking number through Canada Post and are delivered within 1 - 7 business days depending in which Province you reside. Please also add 2 - 5 business days for your order to be processed. Orders are shipped from Markham, Ontario.
Question: My order has been lost in the mail. Please refund my credit card since I never received my order.
Answer: Canada Post requires that we wait until the guaranteed arrival date has passed. At that time we will place a service ticket for your lost order. The investigation process usually takes another 30 days. Please note that MagicWall will replace your order or refund your credit card ONLY if the investigation determines that Canada Post was responsible.
Question: I accidentally made a typo in my address when I placed my order. Could you please ship it out again to the correct address?
Answer: Yes, MagicWall will re-ship your order once it is returned by Canada Post to us. The customer will be responsible for paying the additional reshipping cost, plus a return shipping fee. These costs will be determined at the time of re-shipping the order as shipping costs are determined by the weight of the order.
Question: I accidentally ordered the wrong product when I placed my order. Could you please ship the correct order to my address?
Answer: Always check your confirmation email for any errors, and contact us immediately. However, if you do not, MagicWall will re-ship your order once you have returned the incorrect product, at your expense, to us. Once MagicWall receives the returned product, we will reship the correct product. The customer will be responsible for paying the additional reshipping cost, plus a restocking fee. These costs will be determined at the time of re-shipping the order as shipping costs are determined by the weight of the order. If the error has been made by MagicWall and we have inadvertently shipped the incorrect product, we will reship the correct order to the customer at no expense.
Question: Can I have my order delivered to my business address, as there is nobody at home during the day to accept my delivery?
Answer: Yes, MagicWall can ship your order to your business address. Please include your name and your Company's name and advise the receptionist that a shipment will be coming in your name. However, if your order is refused by your Company and returned to us, the customer will be responsible for paying any return shipping costs, the additional shipping costs to reship the order. These costs will be determined at the time of re-shipping the order depending on the weight of the order.